Making a claim
To make a claim, follow the steps below:

1. return/complaint form
Fill in the return/complaint form and enclose it with your parcel. The document should contain the following details: your name, e-mail or postal address, telephone number, an indication of the product number and the reason for the complaint, the date of purchase and the occurrence of the defect.

2.Sending the product back
When making a complaint, please send back the product together with all its accessories and a copy of the purchase invoice.

3 Shipping
The product under complaint should be sent to:
Parametric Design - Marcin Ewý
AMBROŻEGO GRABOWSKIEGO 5 3A, 31-126 KRAKÓW

31-126 KRAKÓW

You can also simplify the process by clicking here.

Return of goods
In accordance with current law, you have 14 days to return goods. To withdraw from the contract and return a product purchased from us, fill in the necessary declaration and send it to our address together with the returned product(s):

Parametric Design - Marcin Ewý
AMBROŻEGO GRABOWSKIEGO 5 3A, 31-126 KRAKÓW

31-126 KRAKÓW

Also include all accessories received with the product(s) and a receipt or invoice in the package with the statement and the product(s) being returned.